An Initiative by Multicraft Digital Technologies Private Limited|Marketed by Multicraft Smart Vision
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GATI Mitra — Gram Aatmanirbhar Telecom Initiative
Notice
• New: GATI MITRA Partner Onboarding now open across pilot Gram Panchayats.• Triple-Play Services (Internet · Voice · IPTV) over BharatNet infrastructure.• Eligible local entrepreneurs may submit Expression of Interest online.• New: GATI MITRA Partner Onboarding now open across pilot Gram Panchayats.• Triple-Play Services (Internet · Voice · IPTV) over BharatNet infrastructure.• Eligible local entrepreneurs may submit Expression of Interest online.
Legal

Refund & Cancellation Policy

Last updated: 7 June 2026

This Refund & Cancellation Policy explains how Multicraft Digital Technologies Private Limited(operator of GATI MITRA) handles refunds for application fees, enrolment charges, partner kits and other payments made through gatimitra.org.

1. Application Fee

  • Application processing fee, where charged, is non-refundable once the application has been successfully submitted, as it covers KYC verification and processing cost.
  • If duplicate payment is received for the same application due to a technical error, the duplicate amount will be refunded within 7–10 working days upon raising a ticket with proof.

2. Enrolment / Onboarding Charges

  • If your application is rejected by the Company after enrolment payment, the enrolment charges (less any non-refundable processing component) will be refunded within 15 working days.
  • If you voluntarily withdraw before kit dispatch and before training scheduling, 80% of the enrolment charges will be refunded.
  • Once the partner kit has been dispatched or training has been scheduled, enrolment charges are non-refundable.

3. Partner Kit & Branding Material

Physical kits, branding boards, stationery and uniforms are customised on receipt of payment and are non-returnable and non-refundable, except in case of manufacturing defect or damage in transit reported within 7 days of delivery with photographic evidence. In such cases, a replacement will be arranged.

4. Cancellation by the Company

The Company reserves the right to cancel any application or partnership in case of fraudulent documents, KYC failure, misuse of brand or breach of the partner agreement. In such cases, refunds (if any) will be governed by the partner agreement and applicable law.

5. How to Request a Refund

  1. Raise a refund ticket from the partner portal or write to support@gatimitra.org.
  2. Mention your application/partner ID, payment reference number and reason for refund.
  3. Attach supporting evidence (payment receipt, bank statement, photos, etc.).

6. Refund Processing

  • Approved refunds are processed to the original payment instrument only.
  • Standard turnaround: 7–15 working days after approval, subject to bank/payment-gateway processing times.
  • The Company is not responsible for delays caused by incorrect bank details provided by the applicant.

7. Chargebacks

Initiating a chargeback through your bank without first contacting our support team may result in suspension of your application/partner account pending resolution. Please raise a ticket with us first to resolve issues amicably.

8. Contact for Refunds

Multicraft Digital Technologies Private Limited
Email: support@gatimitra.org
Phone: +91-94186-86941
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST